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Coupons per member

Coupons not being applied are often Customer Service complaints, so you can view the coupon state at the member level in the Lobyco Membership section.

Search for a member in the Membership section and click on the Coupons tab. Try not to filter very large interval periods (more than 6 months) as the load time might be slow.

By default, there is a filter for the coupon's validity in the last 30 days.

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Coupons data

  1. Coupon id: unique coupon Id.
  2. Offer name: name of the parent offer activity.
  3. Type: the offer type (app offer, game offer, etc.).
  4. Items: the list of article Ids in the parent offer activity. Click for the full list.
  5. Valid from: start date of the validity period (can be less than Offer dates).
  6. Valid to: end date of the validity period (can be less than Offer dates).
  7. Activated: status of coupon, either is activated or not
  8. Redemption limit: maximum number of transactions that the member can use the coupon
  9. Redeemed: either No, or shows the list of timestamps when the coupon has been redeemed. Hover over the value to see all redemptions if more 3 dates are present.

Click on a coupon attempt to view the parent Offer activity. The Offer activity loads only if your user has the appropriate permission in the Lobyco Portal.