Predefined options

In the Admin Portal, the selections that users can make can be configured in the Predefined options tab.

To start with, all existing options are listed, and can be filtered out.

Default Predefined options

There are several system-configured options that are created by default and that should not be edited. These are easy to spot as they start with Default in the title.

Create new Predefined option

To create a new option, just put in the Title, which needs to be of a maximum of 50 characters. This needs to be unique and representative of the area of review. It can be related to cleanliness, prices, staff and services, App, etc.

In the Assign Predefined options to scenarios section, Chains where these options should be shown can be selected, and for which rating. The rating is required because the selection area is shown after the rating is selected.

Once everything is completed, the option can be Saved as draft or directly Published.

These options should not change so often, as you want to collect relevant data in time and make users easily select the feedback areas for which to provide feedback.

There is no limit to the number of options, but it's recommended to have up to 10 predefined options in order not to confuse users.