Overview

Prompt is a solution designed to deliver in-app messages (prompts) to members, with capabilities for both generic and personalized messaging. The service includes:

• Preferred Store Prompts: Customer-specific prompts suggesting a change in preferred store based on purchasing behavior.

• Regular Prompts: A white-label product for delivering customizable in-app messages.

Preferred Store Prompts

• Best for: Nudging members to update their preferred store based on actual shopping patterns.
• Use Cases:
  • Triggered when a member visits stores other than their self-picked store for a configured number of consecutive visits.
  • The store most that meets the condition of consecutive visits is suggested as the new preferred store.
• Personalization:
  • Prompts display specific store information (chain name, city, address).
  • Upon acceptance, the member's self-picked store is automatically updated in the system with the new preferred store.

Regular Prompts

• Best for: Best for prompting user decisions and sharing important updates.
• Use cases:
  • Collecting user consents
  • Informing users trough customizable in-app messages and user redirection.
  • Prompting user decisions and sharing important updates
• Personalization:
  • Add images, headlines, and body text.
  • Include Call-to-Action (CTA) buttons with optional deep links to app destinations or external URLs. CTAs can navigate members directly to specific sections within the app.
  • Utilize the Audience service for member segmentation.
  • Schedule prompts similarly to other communication activities.