Thank you messages

This section allows the configuration of thank-you messages that are shown based on the selected areas and rating, potentially linking to resources like FAQs or Terms and Conditions.

To start with, the list of existing thank you messages is shown. These can be filtered based on different areas.

Default Thank you messages

There are several system-configured messages that are created by default and that can be edited. These are easy to spot as they start with Default in the area.

These are used to show users generic messages when they only select a rating but do not continue to select an Area. It's helpful to edit these messages and to maybe also link any relevant FAQ or Terms and Conditions.

Create new Thank you message

Messages can be defined for different areas and in relation to some ratings. The idea is that for higher ratings, the message can be optimistic, while for lower ratings, the message could show some regret and communicate to the user that the area would be reviewed for improvements.

To start with, put in a message text to show to the user in the App. There is no character limit, but it should be no longer than 150-200 characters, so it's easy for end users to quickly read.

Optionally, you can use add an URL text and URL to show a text that links to external content. This could be some FAQ or Terms & Conditions regarding how this feedback is being used, links to specific areas (stores, services, Mobile App), or others.

The URL is opened inside the App in a web frame.

Once everything is completed, the message can be Saved as draft or directly Published.

These options should not change so often, as you want to collect relevant data in time and make users easily select the feedback areas for which to provide feedback.